Complaints Procedure

If the promised standard of service is not delivered, we will offer you an apology, a full explanation and a speedy and effective remedy.  When you make a complaint you will receive a sympathetic and positive response. Informal Complaint You are advised to bring your complaint to the attention of the official concerned and ask

Service Delivery Charter

Services Premier Support Director-General Support Employee Health and Wellness Services Security & Records Management Secretariat Services for Executive Council Financial Management Information Communications Services Intergovernmental Relations Labour Relations Strategic Human Capital Development Services to Older Persons, Children,Women, Persons with Disabilities and Moral Regenation Human Resources Management Services Policy Planning Services Monitoring and Evaluation Services Efficiency