{"id":1342,"date":"2016-10-17T13:38:27","date_gmt":"2016-10-17T13:38:27","guid":{"rendered":"https:\/\/www.northerncape.gov.za\/dedat\/2016\/10\/17\/service-delivery-charter\/"},"modified":"2016-10-17T13:38:27","modified_gmt":"2016-10-17T13:38:27","slug":"service-delivery-charter","status":"publish","type":"post","link":"https:\/\/www.northerncape.gov.za\/dedat\/2016\/10\/17\/service-delivery-charter\/","title":{"rendered":"Service Delivery Charter"},"content":{"rendered":"\n\n\n
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WHAT IS OUR COMMITMENT TO OUR CLIENTS<\/strong><\/p>\n

In the delivery of our mandate we commit to observe all the Batho Pele Principles in the following way;<\/strong><\/p>\n

We will;<\/strong><\/p>\n

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  • Serve our clients promptly and courteously<\/li>\n
  • Provide a friendly and helpful service<\/li>\n
  • Help our clients to make the right choice in accessing our services<\/li>\n
  • Wear name tags while on duty for easy identification to our clients<\/li>\n
  • Answer telephone calls within 5 rings-excluding lunch time(13:00 – 13:30)<\/li>\n
  •   Where a telephone is not answered within five rings a caller is diverted to another person or the switchboard to leave a message<\/li>\n
  • Treat all our clients and the general public with respect<\/li>\n
  • Keep clients Information confidential<\/li>\n
  • Empty suggestion boxes and attended to complaints every morning (working days)<\/li>\n<\/ul>\n

    \n\t\t\tSERVICES AND STANDARDS<\/strong><\/p>\n

    We provide the following Services to our clients;<\/strong><\/p>\n

      \n
    1. Payments to suppliers within 30 days of receipt of invoice and  valid documentation<\/li>\n
    2. Registration of suppliers within 5 working days after receipt of complete registration documentation.<\/li>\n
    3. Facilitate Business plan development and appraisals –  Feedback within 30 working days<\/li>\n
    4. Facilitate new business registrations – Referral letter to a registration institution issued within 1 working day.<\/li>\n
    5. Facilitate access to finance –   Feedback on financial application provided within 2 months after receipt of application.<\/li>\n
    6. Facilitate business skills development – Business skills development provided to SMMEs quarterly.<\/li>\n
    7. Export readiness assessments – Feedback on the outcome of the assessment provided within 2 working days<\/li>\n
    8. Investor facilitation and attraction – Monthly consultation with investors and funders<\/li>\n
    9. Protection of consumer rights – Cases resolved within 90 days of receipt.<\/li>\n
    10. Economic policy advisory services and alignment of DGDS and IDPs – Value adding economic policy advisory services<\/li>\n
    11. ICT skills development for SMME’s – Accredited industry related ICT skills development<\/li>\n
    12. Tourist guides registration within 30 working days<\/li>\n
    13. Tourism skills development – Accredited training which is endorsed by the tourism enterprise partnership<\/li>\n
    14. Advice on grading of tourism establishments – Enquiries  responded to within 7 working days<\/li>\n
    15. Tourism experience and support municipalities and communities – Sound advice provided within 7 working days and assessment within 90 working days<\/li>\n<\/ol>\n

      \n\t\t\tWHAT DOES IT COST OUR CLIENTS TO ACCESS OUR SERVICES<\/strong><\/p>\n

      Departmental Services are rendered to all our clients for free except for the following services;<\/p>\n