Our Service Standards

SERVICE STANDARDS

We provide the following Services to our clients;

1. Payments to suppliers within 30 days of receipt of invoice and  valid documentation
2. Registration of suppliers within 5 working days after receipt of complete registration documentation.
3. Facilitate Business plan development and appraisals –  Feedback within 30 working days
4. Facilitate new business registrations – Referral letter to a registration institution issued within 1 working day.
5. Facilitate access to finance –   Feedback on financial application provided within 2 months after receipt of application.
6. Facilitate business skills development – Business skills development provided to SMMEs quarterly.
7. Export readiness assessments – Feedback on the outcome of the assessment provided within 2 working days
8. Investor facilitation and attraction – Monthly consultation with investors and funders
9. Protection of consumer rights – Cases resolved within 90 days of receipt.
10. Economic policy advisory services and alignment of DGDS and IDPs – Value adding economic policy advisory services
11. ICT skills development for SMME’s – Accredited industry related ICT skills development
12. Tourist guides registration within 30 working days
13. Tourism skills development – Accredited training which is endorsed by the tourism enterprise partnership
14. Advice on grading of tourism establishments – Enquiries  responded to within 7 working days
15. Tourism experience and support municipalities and communities – Sound advice provided within 7 working days and assessment within 90 working days