BACKGROUND
The Batho Pele Learning Network (BPLN) is a learning platform that promotes sharing and exchanging of experiences and lessons that are aimed at improving service delivery through the implementation of the White Paper on Transforming Public Service Delivery of 1997 (known as Batho Pele). The BPLN was launched in 2003 by the Department of Public Service and Administration (dpsa) to ensure that those in the public service have a platform to:
1. Explore and reach an understanding on the meaning of Batho Pele and its importance in the business of government, particularly service delivery;
2. Understand government’s various initiatives and programmes to make Batho Pele work;
3. Showcase government’s efforts to put people first “for real” in service delivery; and
4. Share and learn from each other based on practical experiences in implementing Batho Pele on the ground.
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